Shipping & returns

Introduction

Welcome to A Land Shopping Mall. This Shipping & Returns Policy outlines the general guidelines that apply to shipping and returns on our platform, accessible at https://shop.a.land,  operated by A Land FZE. As we host multiple vendors, each vendor at A Land Shopping Mall is responsible for setting their own shipping and returns policies. Please review the policies of each vendor before making a purchase.

Shipping Policy

1.  Vendor-Specific Policies:
    • Each vendor on A Land Shopping Mall specifies their own shipping terms, which include shipping methods, delivery times, and shipping fees. These details are provided on the vendor’s page and within the product listings.
    • We encourage customers to review these shipping terms carefully before completing a purchase to ensure understanding and agreement with the terms provided by the vendor.
2. International Shipping:
    • If vendors offer international shipping, it will be noted on their individual pages. International shipping policies including customs, duties, and additional taxes are specified by each vendor and must be complied with by customers.
3. Tracking and Delivery:
    • Vendors are responsible for providing tracking information and updates on the delivery status. Customers should contact the vendor directly through the contact information provided on their vendor page for any queries related to shipping and delivery.

Returns Policy

1.  Vendor-Specific Returns Policies:
    • Return policies, including conditions under which returns are accepted, restocking fees, return shipping fees, and the process for initiating a return, are set by each vendor. This information can be found on their respective product pages.
    • Customers are advised to read these policies thoroughly prior to making a purchase to understand the terms under which returns are accepted.
2.  Statutory Rights:
    • Under UAE law, customers are entitled to return products within a specified period if they meet certain criteria such as defective products or misrepresentation at the point of sale. Each vendor’s return policy will comply with these statutory rights.
    • If disputes arise, customers may contact A Land FZE for guidance; however, the responsibility for resolving such disputes lies primarily with the vendor in accordance with their own returns policy.

Dispute Resolution

1.  Contacting Vendors:
    • Customers should attempt to resolve any shipping or returns issues directly with the vendor. Each vendor’s contact information is provided on their respective pages on our platform.
    • If a resolution cannot be reached, customers may contact A Land Shopping Mall’s customer service for assistance in facilitating communication between the customer and the vendor.

Updates to the Policy

1.  Modifications:
    • A Land FZE reserves the right to modify this Shipping & Returns Policy at any time. All updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Shipping & Returns Policy, please contact us at Contact Form.